FAQ and Terms & Conditions of Sale
SHIPPING COST
A basic/standard delivery is included with purchase, to curbside, parking lot, or loading dock.
SHIPPING LOCATIONS
Shipping is included within the USA 48 contiguous states (which does not include Alaska or Hawaii). For shipments to Alaska, Hawaii, Guam, Puerto Rico, and any other location, please contact us.
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SHIPPING PROCESS AND DELIVERY TIME
Orders are prepared and palletized for shipment within 24 hours of receiving payment.
Usually, the furniture ships out to the customer 1-4 days after order is placed.
Normal transit times can be anywhere from 1 to 7 business days. Excluding weekends and holidays.
TRACKING INFO
Customer is provided with tracking information and contact information to freight carrier.
DELIVERY DAY AND TIME
The freight company will not call before delivery. After the freight arrives at your local delivery terminal, the freight company will deliver anytime during normal hours, which are Monday - Friday 8am to 6pm. If the customer needs a delivery appointment, please call the freight company and make arrangements.
HOW THE FURNITURE IS SHIPPED
Furniture ships unassembled, in boxes, on pallet(s).
Ships via full size, semi-trucks, with full length trailers.
Only power modules and smaller chair orders (6 or less) will ship in single boxes via a small parcel service.
SEMI-TRUCK DELIVERY AND UNLOADING
Delivery is to curbside, parking lot, or loading dock. Wherever the semi-truck can safely fit and unload.
Customer is solely responsible for carrying their delivery inside their building.
Be prepared with the appropriate help needed when the semi-truck arrives, because boxes are heavy.
FOLLOW THESE IMPORTANT DELIVERY INSTRUCTIONS
Before signing the delivery receipt for the driver, and while the driver waits, the customer must:
1) Count all their boxes, and document any missing boxes.
2) Inspect all their boxes, and document any box damage, or actual item damage.
3) Customer must document the damaged boxes and/or missing boxes on the delivery receipt they sign and give back to the driver—called the ‘driver copy receipt.'
4) Take photos of damaged boxes and furniture, and report issues to us within 5 days of delivery.
DAMAGED AND MISSING BOXES ARE REPLACED
Damage and loss may happen on very rare occasion. Simply document everything in writing, on the driver's copy receipt you will sign, and take photos of everything. Notify us of any issues within 5 days of delivery. We will promptly replace any damage or lost items.
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CALL US DURING DELIVERY WHEN NEEDED
We are open Monday - Friday 10 a.m. to 5 p.m. Arizona time zone. Call us at (480) 784-7800.
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FURNITURE REQUIRES ASSEMBLY
The office furniture ships unassembled and the customer is solely responsible for its assembly. We offer professional assembly services for an additional cost. Contact us to request a quote.
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PROFESSIONAL ASSEMBLY AND INSTALLATION
Contact us for an installation quote.
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We do not accept returns because:
1) We sell only Brand New Office Furniture, never used, never re-boxed returns.
2) Office Furniture boxes are heavy, and it is costly and time-consuming to protectively pack, palletize, ship and deliver.
3) If customer wants to cancel order after shipment, or refuses delivery, or does not accept delivery, customer pays a 25% restocking fee, all return shipping costs, and the original shipping costs we paid to ship the items to customer. And all items must be returned unused, unopened, and returned at the customer’s expense in the original unopened boxes. Return of any opened boxes will result in the customer being liable for the full purchase price of all items.
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ORDER CANCELLATION POLICY​
Orders may be canceled, if not already shipped, for a 10% cancellation fee. The cancellation fees are implemented to cover the labor and production costs associated with processing the order and palletizing the heavy furniture.
COMMUNICATION WITH CUSTOMER
Customers will receive communications from us, the freight companies, installers (if applicable), via messages, emails, phone calls, texts, etc., for all things regarding purchase, delivery, tracking, etc.​
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For more information, please read our Shipping Policy, Return Policy, and Privacy Policy, and Contact Us when needed.
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All of the above details are the Terms & Conditions of Sale a customer agrees to.