FAQ, Ordering, Shipping, Returns
Place An Order
Placing an order with Phoenician Office Furniture is Easy, Safe, and Available 24/7. We are not click-to-buy, because Office Furniture is expensive to buy and costly to deliver, and it takes a bit more attention to make sure our Customers are getting exactly what they want, with the delivery and installation service they need, and no errors are made. We've saved many Customers from ordering errors because our service is one-on-one. And if you prefer contact through email or text only, that is perfectly fine by us.
Option 1) Add items to your shopping list and send us a copy. Or simply call us (480) 784-7800, Monday through Friday, 10 a.m. to 5 p.m. Arizona Time Zone.
Option 2) Complete the Order Form Here
After You Order
After we receive your order, within a couple hours we will email to you an Invoice, which outlines everything about your purchase and the delivery, and allows you to make payment. This way, everything is in writing, you know precisely what you are ordering, what the delivery service includes, shipping times, etc.
Delivery Info
TRANSIT TIME: Furniture usually ships out within 1-3 days of order placement. Delivery time varies per location. Transit time from our warehouse to your door is normally 2-5 business days for most areas. Transit times do not include weekends and holidays. All customers are provided with 24/7 tracking and contact phone numbers to schedule a delivery appointment.
TRUCK SIZE and SERVICE: Most furniture ships via full-size semi-truck and includes delivery to your building's loading dock, curbside or parking lot. The customer is responsible for carrying their own boxes inside. You may upgrade to Installation and Assembly Services for an additional cost. Inquire. Small Chair orders ship via FedEx or UPS Standard Ground Service. We always include a Lift-Gate Truck when needed, at no extra cost!
Office Furniture Installation and Assembly
We offer professional installation and assembly services for an extra cost. Contact us for pricing on your project.
Shipping Costs
Shipping Costs are already included in the price on most items, to commercial/business addresses within the Continental USA (we do not ship to CA). Where shipping is not included, it will be noted, and then simply call or email for a quick 1-minute shipping quote. Shipping to Alaska, Hawaii, Canada and Worldwide locations are an extra cost. Inquire. There is an extra cost for delivery to a Residential area and on occasion there may be a small extra delivery cost to a Government Facility and Military Base.
Photos & Item Descriptions
The photos provided, the item descriptions, and the item measurements are obtained from the manufacturing plant and some of our own firsthand inspections of the furniture. The photos represent the accuracy of the item, as far as a photo will allow, taking into consideration lighting, camera flash, etc. Settings on computer monitors can also alter the colors in the photos. While we strive to provide the most accurate and updated information for the item, finishes can vary slightly with each production and the manufacturer reserves the right to change and modify specifications without notice, including making slight changes in measurements, colors, finishes and functionality.
Measure Your Area
Always measure the area where the items are going to be placed. And if precise measurements and precise colors and finishes are essential, please contact us so we may answers questions you have.
Payment Methods
Visa, MasterCard, American Express, Discover, Debit Cards, Wires, ACH, Checks
Return Policy
We will accept order cancellations and give an immediate refund if the furniture has not been picked up for shipment. We usually ship items within 24-72 hours, so please contact us ASAP by phone at (480) 784-7800 to cancel an order. If an order in transit must be cancelled due to special circumstances, round-trip shipping costs and a 35% restocking fee will apply.
If customer wants to cancel order after shipment, or refuses delivery, or never takes delivery, the customer pays a 35% restocking fee and round-trip shipping costs. And all items must be returned unused, unopened, and returned at the customer’s expense in the original unopened boxes. Return of any opened boxes will result in customer being liable for full purchase price of all items.
We Do Not Accept Returns
Furniture is very expensive to protectively pack, palletize, ship and deliver. We sell only New Furniture that has not been returned or used. (Other retailers who accept returns, clean-up the used furniture, re-package it and re-sell it as brand new. We do not follow those practices.) Even in an extenuating circumstance, it is extremely expensive for a customer to return an item and pay round-trip shipping costs and a restocking fee. After those fees are deducted, the refund remaining would not be worth it for the customer.
Privacy
Phoenician Office Furniture will never sell or share any information you provide to us. All financial information is used solely for processing payment and not retained.
Warranty
Phoenician Office Furniture is here to assist you for your LIFETIME of ownership! Our manufacturers provide warranties with various periods of coverage from one year to a Lifetime, depending on the piece, and a written warranty is provided with every purchase.
We work with only the finest, long-established manufacturers in the industry. Should your furniture require service, we are here to assist you in facilitating your service needs with the manufacturer! And if your furniture requires service after a warranty has expired, we are here to assist you with repairs and replacement.