Return Policy

What is the return policy?

We do not accept returns. We have a No Return Policy because office furniture is expensive to protectively pack, palletize, ship and deliver. And round-trip shipping costs and restocking fees would be extremely expensive for a customer. If customer wants to cancel order after shipment, or refuses delivery, or does not accept delivery, customer pays a 35% restocking fee, all return shipping costs, and the original shipping costs we paid to ship the items to customer. And all items must be returned unused, unopened, and returned at the customer’s expense in the original unopened boxes. Return of any opened boxes will result in the customer being liable for the full purchase price of all items.

 

Can I cancel my order before it ships out?

Yes. Orders may be canceled if not already shipped for a 10% cancellation fee. Because orders are palletized immediately, and because we pay credit card fees to process your payment, and credit card fees to process a refund, we charge a 10% cancellation fee, again, only if the order has not shipped.

 

What if something is missing or damaged?

It happens on very rare occasion. Simply document everything in writing, on the driver's copy receipt you will sign, and take photos of everything. Notify us of any issues within 5 days of delivery.  We will promptly replace any missing and/or damaged items.

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What if I need to speak with Phoenician Interiors Office Furniture during my delivery?

We are open Monday - Friday 10:30 a.m. to 5 p.m. Arizona time zone. Call us at (480) 784-7800.

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For more information read the FAQ, Shipping, Terms & Conditions